CAR FINANCE CLAIMS UK
Close Brothers๏ปฟ PCP and HP Claims
โ Instantly check if you're owed thousands through an Close Brothers PCP claim
โ Average PCP compensation is £1,600, with some payouts exceeding £5,000
โ No win, no fee, you only pay if we successfully win your claim
Thousands of UK drivers have already started their PCP claims , check yours in minutes and discover if you’re owed £1,000s in hidden finance charges.
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What is a Close Brothers PCP Claim?
If you took out a PCP or car finance agreement with Close Brothers between 2007 and 2021, you could be eligible for compensation if the deal was mis-sold. Many people were not properly informed about important details such as balloon payments, mileage limits, and interest rates.
In some cases, Close Brothers dealers earned hidden commissions from lenders without disclosing them, which could have led to higher borrowing costs. If your agreement was unsuitable for you or affordability checks were not fully carried out correctly, you may have a strong claim for compensation.
Payouts for mis-sold Close Brothers finance agreements are averaging over £1,100, with some drivers recovering £5,000 or more. You can start a claim with a specialist or escalate it to the Financial Ombudsman Service if it's needed.
Am I eligible for a refund from First Response Finance?
You may be eligible to claim a refund from Close Brothers if your PCP or HP car finance agreement involved a discretionary commission arrangement. Many customers who bought vehicles before January 2021 were not given full details about interest rates, commissions, or dealer-lender relationships, which could make the agreement mis-sold.
- You bought a car on PCP finance with Close Brothers before January 2021.
- You paid a higher-than-average interest rate without a clear explanation.
- Close Brothers or the car dealership you used failed to carry out proper affordability checks.
- The relationship between Close Brothers and the car dealer was not disclosed to you.
- You were not told about sales commissions influencing your finance terms.
If Close Brothers or the car dealership you used failed to be fully transparent about commissions or financial relationships, you may have entered into the agreement without complete information. This lack of disclosure can be grounds for a refund claim.
Why Choose Us
Car Finance Claims UK. Specialists in Mis-Sold Car Finance Claims
Specialist Car Finance Claims
We help UK drivers claim back compensation for mis-sold PCP and HP agreements.
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You only pay if your claim is successful, giving you complete peace of mind.
Proven Financial Expertise
Our team specialises in car finance mis-selling cases with years of experience.
Close Brothers PCP Claim Key Facts
Close Brothers’ Role in UK Motor Finance
Close Brothers Motor Finance is a key provider of vehicle finance in the UK, delivering both Personal Contract Purchase (PCP) and Hire Purchase (HP) products through dealerships nationwide. Their position as a major lender has brought them under the spotlight during the ongoing commission-related investigations.
Close Brothers and the PCP Mis-Selling Scandal
Close Brothers has been directly implicated in the car finance mis-selling scandal due to their use of Discretionary Commission Arrangements (DCAs) prior to the 2021 FCA ban. These schemes enabled dealers to increase interest rates for higher commissions, often without customer awareness.
Legal Judgements Involving Close Brothers
Following the 2024 Court of Appeal ruling, Close Brothers has been named in legal challenges around undisclosed commission payments. A Supreme Court appeal is currently in progress, which may determine the full extent of the lender’s responsibility and potential liabilities.
Close Brothers’ Financial Exposure
The financial consequences have been significant, with Close Brothers reporting a £103.8 million loss in early 2025 and reserving £165 million to address potential claims. Their share price plummeted 17%, and dividends were suspended as a result.
Refund Eligibility for Close Brothers Customers
Borrowers who entered into a PCP or HP deal before 28 January 2021 with Close Brothers and were not made aware of commissions may be owed a refund. Payouts typically range between £1,100 and £1,600, depending on the loan and commission involved.
Close Brothers and a Potential Redress Scheme
Regulators are considering a broad compensation scheme for affected customers. If enacted, Close Brothers may be obliged to proactively compensate consumers without waiting for formal complaints, ensuring fair treatment across the board.
Close Brothers’ Ongoing Commitment
Despite the controversy, Close Brothers has stated its intention to cooperate with regulatory authorities and address customer complaints fairly. Their future actions and the outcome of current legal proceedings will shape their long-term standing in the car finance sector.
Are You Due a PCP Refund?
Common reasons why millions of drivers may be eligible for compensation:
How Much Could You Reclaim?
Your potential PCP refund depends on the APR you paid and the length of your finance agreement. Some refunds are reaching up to £10,446.
Close Brothers Motor Finance - Frequently Asked Questions
Close Brothers offers both PCP and Hire Purchase (HP) agreements through dealerships. With HP, you make fixed monthly payments and own the vehicle at the end. PCP involves lower monthly payments but a balloon payment if you want to keep the car.
Yes. If your Close Brothers agreement included undisclosed commission paid to a dealer or broker, you may be entitled to a refund. These practices were banned in 2021, and recent court rulings have opened the door for claims even on older deals.
You can ask Close Brothers for a commission disclosure or review your original finance documents. Many customers were not told about commissions at the time, which is the basis for many of the current claims.
Yes. Settled or completed agreements can still be subject to complaint. If your finance deal involved hidden commission, you may be owed money back regardless of whether the loan is active or fully paid off.
No. Making a complaint or claim about mis-sold finance does not affect your credit score. It's a consumer rights matter and will not be visible to lenders.
No, you can make a complaint directly to Close Brothers yourself. If they don’t respond within eight weeks or you’re not satisfied with their reply, you can escalate the issue to the Financial Ombudsman Service free of charge.
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